Chartis Insurance Company

Workers' Compensation Claim Filing Instructions

Chartis Insurance Company has implemented a toll-free claims reporting service to centralize the reporting of all Workers' Compensation claims. This service provides a fast, easy and accurate telephone mechanism for the reporting of a claim. This process also reduces the time involved and expedites the handling of the injured employee's claim.

When to Report a Claim?

The first report of an on the job injury should be reported to the carrier ASAP. First notices of claims for Chartis Insurance Company are made by the insured or his/her designee directly to Chartis Insurance Company Claims by telephone.

Where to Call?

A Chartis Insurance Company Claims Service Early Notice Operator, available 24 hours per day, 7 days per week, 1) asks the caller a series of claim-relevant questions and 2) assigns a reference number and claims office to the case.

What Type of Information Is Required To Report a Claim?

See Claims Reporting Information Sheet which highlights detail required on Employer, Employee, Wages, Loss, Injury/Exposure, Loss Detail, and Initial Treatment/Witness Information.

This first, all-important step provides for the immediate electronic reporting of the claim to the Chartis Insurance Company Claims Administrators who will handle the claim. A confirmation of the report of claim is then sent to both Chartis Insurance Company Claims Service and to the insured. The insured will then be notified as to the designated Chartis Insurance Company Claims Administrator who will be handling the claim.

If you have other claims related questions, please visit the Chartis Insurance Company Claims Service website at: www.aigcs.com or call the Claims Department at 877-802-5246 (Western Zone) or 866-642-5246 (Eastern Zone).

Additional questions please call Customer Service at 800-645-2259 between 8:30 AM & 7:00 PM EST.