AmTrust Financial Group, Inc.
(Rochdale Insurance & Technology Insurance)

Workers' Compensation Claim Filing Instructions

AmTrust has partnered with nationally recognized Third Party Administrators (TPA's) to provide superior claims management services to their customers. A toll-free claims reporting service to centralize the reporting of all Workers' Compensation claims is in place. This service provides a fast, easy and accurate telephone mechanism for the reporting of a claim. This process also reduces the time involved and expedites the handling of the injured employee's claim. The key to proper management of any claim is timely reporting of losses.

When to Report a Claim?

The first report of an on the job injury should be reported to the carrier ASAP. First notices of claims should be made by the employer directly to AmTrust's designated call center.

Where to Call?

The Claims Reporting Center, available 24 hours per day, 7 days per week, 1) asks the caller a series of claim-relevant questions and 2) assigns a reference number and claims office to the case.

What Type of Information Is Required To Report a Claim?

• The name of the insured company; the policy number and the company's FEIN
• The name of the claimant; age; address; and telephone number
• The claimant's job title; normal work hours; and wage information
• The claimant's age; injuries known or observed
• The location, date and time of the injury
• A description of the accident and the nature of the injury
• The names, addresses and telephone numbers of witnesses to the accident

Workers' Compensation Claim Filing Instructions

AmTrust Financial Group, Inc.

Once the claim has been reported, the claim report will be sent electronically to the Third Party Administrator - Gallagher Bassett Services, who will handle the claim on behalf of AmTrust Companies. From this point on, the 800 reporting service is unable to assist in the handling of the claim.

The insured is notified by phone or by mail of the name of the Gallagher Bassett representative who will be handling the claim. Generally, claims are handled out of a local Gallagher Bassett Service office located near the employer location.

Additional questions may be addressed directly to the Rochdale Insurance Company Claims Department at 877-528-7878.

Please have the following information available:
Contact Name
Organization
Policy Number
Phone Number
E-Mail Address