AmTrust Financial Group, Inc.
Workers' Compensation Claim Filing Instructions
AmTrust has partnered with nationally recognized Third Party Administrators (TPA's) to provide superior claims management services to their customers. A toll-free claims reporting service to centralize the reporting of all Workers' Compensation claims is in place. This service provides a fast, easy and accurate telephone mechanism for the reporting of a claim. This process also reduces the time involved and expedites the handling of the injured employee's claim. The key to proper management of any claim is timely reporting of losses.
Please have the following information available:
Contact Name:
Organization:
Policy Number:
Phone Number:
E-Mail Address:
When to Report a Claim?
The first report of an on the job injury should be reported to the carrier ASAP. First notices of claims should be made by the employer directly to AmTrust's designated call center. Note: All Claims should be reported within 24 hours of employer notification.
Where to Call?
The Claims Reporting Center, available 24 hours per day, 7 days per week, 1) asks the caller a series of claim-relevant questions and 2) assigns a reference number and claims office to the case.
Claims Reporting Information:
Email: amtrustclaims@qrm-inc.com
Phone: 866 272 9267
Fax: 775 908 3724
Status of Claim-Phone: 888-239-3909
What Type of Information Is Required To Report a Claim?
- The name of the insured company; the policy number and the company's FEIN
- The name of the claimant; age; address; and telephone number
- The claimant's job title; normal work hours; and wage information
- The claimant's age; injuries known or observed
- The location, date and time of the injury
- A description of the accident and the nature of the injury
- The names, addresses and telephone numbers of witnesses to the accident
