American International Companies (AIG)
Workers' Compensation Claim Filing Instructions
AIG has implemented a toll-free claims reporting service to centralize the reporting of all Workers' Compensation claims. This service provides a fast, easy and accurate telephone mechanism for the reporting of a claim. This process also reduces the time involved and expedites the handling of the injured employee's claim.
When to Report a Claim?
The first report of an on the job injury should be reported to the carrier ASAP. First notices of claims for AIG are made by the insured or his/her designee directly to AIG Claims by telephone.
Where to Call?
An AIG Claims Service Early Notice Operator, available 24 hours per day, 7 days per week, 1) asks the caller a series of claim-relevant questions and 2) assigns a reference number and claims office to the case.
To Report a Claim
Phone: 877-399-6442
What Type of Information Is Required To Report a Claim?
See Claims Reporting Information Sheet which highlights detail required on Employer, Employee, Wages, Loss, Injury/Exposure, Loss Detail, and Initial Treatment/Witness Information.
This first, all-important step provides for the immediate electronic reporting of the claim to the AIG Claims Administrators who will handle the claim. A confirmation of the report of claim is then sent to both AIG Claims Service and to the insured. The insured will then be notified as to the designated AIG Claims Administrator who will be handling the claim.
If you have other claims related questions, please visit the AIG Claims Service website at: www.aigcs.com or call the Claims Department at 877-802-5246 (Western Zone) or 866-642-5246 (Eastern Zone).
Additional questions please call Customer Service at 800-645-2259 between 8:30 AM & 7:00 PM EST.