Ace Complete
Workers' Compensation Claim Filing Instructions
Ace has implemented a toll-free claims reporting service to centralize the reporting of all Workers' Compensation claims. This service provides a fast, easy and accurate telephone mechanism for the reporting of a claim. This process also reduces the time involved and expedites the handling of the injured employee's claim.
When to Report a Claim?
The first report of an on the job injury should be reported to the carrier ASAP (Note: All Claims must be reported within 24 hours of employer notification). First notices of claims for ACE are made by the insured or his/her designee directly to ACE Claims by telephone.
Where to Call?
An Ace Claims Service Early Notice Operator, available 24 hours per day, 7 days per week (Phone: 1-866-840-1ACE, Claims kits will be sent to insured)
1) asks the caller a series of claim-relevant questions and
2) assigns a reference number and claims office to the case.
3) First Report of Injury can be faxed to: 888-302-4267
4) For further Claims information visit www.acecomplete.com
